FAQs

Q: Can I schedule a ride in advance?
A: Yes, you can schedule a ride in advance. When booking a cab, you will have the option to choose a future date and time for your ride. This is perfect for ensuring you have a cab ready for important appointments or early morning flights.

Q: What types of vehicles do you offer?
A:We offer a variety of vehicles to suit your needs, including economy cars, sedans, SUVs, and luxury vehicles. You can choose the type of vehicle that best fits your requirements when booking your ride.

Q: How are fares calculated?
A: Fares are calculated based on the distance traveled, the time taken for the journey, and the type of vehicle you choose. You can get an estimated fare before confirming your booking by entering your pickup and drop-off locations on our website. If you have any doubt about the shown estimated fare you can call us at +91 7081609090 to clear all your doubt.

Q: Can I cancel my booking?
A: Yes, you can cancel your booking. Please note that cancellation policies may vary depending on the timing of the cancellation. You can cancel your ride through our website or by contacting our customer service. Please refer to our cancellation policy for more details.

Q: What payment methods do you accept?
A: We accept a variety of payment methods, including credit/debit cards, online payment and cash. You can choose your preferred payment method when booking your ride.

Q: Is there a customer support service available?
A: Yes, our customer support team is available 24/7 to assist you with any queries or issues you may have. You can reach us via phone at +91 7081609090, email at info@mtccarhire.com

Q: Are your drivers professionally trained?
A: Yes, all our drivers are professionally trained, licensed, and undergo thorough background checks. We prioritize your safety and comfort, ensuring that you have a pleasant and secure journey.

Q: What safety measures are in place for COVID-19?
A: We have implemented several safety measures to protect our passengers and drivers during the COVID-19 pandemic. These include regular sanitization of vehicles, mandatory masks for drivers and passengers, and availability of hand sanitizers in all cabs. We also encourage cashless payments to minimize contact.

Q: Can I provide feedback about my ride?
A: Absolutely! We value your feedback and use it to improve our services. After your ride, you will receive a prompt to rate and review your experience through our website. You can also provide feedback by contacting our customer service.

Q: What if I left something in the cab?
A: If you left something in the cab, please contact our customer service immediately at +91 7081609090 or email us at info@mtccarhire.com. We will do our best to help you retrieve your lost item.

Q: Can I book a cab for someone else?
A: Yes, you can book a cab for someone else. When making the booking, enter the name and contact information of the person who will be taking the ride. They will receive all the necessary details and updates regarding the booking.